CURRENT_MEETING_REPORT_


Reported by Dale Johnson/Merit

TTW BOF Minutes

The ``NOC Internal Trouble Ticket System Functional Specification
Wishlist BOF'' met for two full sessions, and also joined UCP and NJM
for joint discussions.  The group is refining a current internet-draft
document describing how NOC internal trouble ticket systems can be
integrated with other NOC tools, and what new functionality they could
have to make NOC internal operations more reliable and efficient.

The document will be revised for submission as an Informational RFC
within a few weeks, to help give direction to several groups currently
writing trouble ticket systems.

The group proposed several additions to functionality, and added
specific examples and presentation suggestions for the draft.  There was
quite a bit of discussion about how this proposal could integrate with
the current UCP working group proposal for an external, inter-NOC
national trouble ticket tracking system.

The BOF will have fulfilled its initial purpose within a few weeks when
final discussions take place on the mail list and the document is
submitted for publication.  Trouble ticket ideas will probably continue
to be discussed within the UCP and NJM Working Groups, and an informal
search has begun to find or develop trouble ticket systems suitable for
use in the regionals and campuses.  Any such systems found will be
proposed to the ``Son of NOC Tools'' Working Group.

Attendees

Vikas Aggarwal           vikas@JVNC.net
Eric Carroll             eric@utcs.utoronto.ca
Tom Easterday            tom@cic.net
Dale Finkelson           dmf@westie.unl.edu
Eugene Hastings          hastings@psc.edu
Steven Hunter            hunter@es.net
Dale Johnson             dsj@merit.edu
Dan Jordt                danj@nwnet.net
Darren Kinley            kinley@crim.ca
Walter Lazear            lazear@gateway.mitre.org
Mark Leon                leon@nsipo.arc.nasa.gov
Daniel Long              long@nic.near.net
Dan McKernan             mckernan@nsipa.nasa.gov
Milo Medin               medin@nsipo.nasa.gov

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Lynn Monsanto            monsanto@eng.sun.com
Donald Morris            morris@ucar.edu
David O'Leary            oleary@sura.net
Rehmi Post               rehmi@ftp.com
Robert Reschly           reschly@brl.mil
Ron Roberts              roberts@jessica.stanford.edu
Karen Roubicek           roubicek@bbn.com
Daisy Shen               daisy@watson.ibm.com
Jim Sheridan             jsherida@ibm.com
Dana Sitzler             dds@merit.edu
Mike Spengler            mks@msc.edu
Bernhard Stockman        bygg@sunet.se
Kannan Varadhan          kannan@oar.net
Ross Veach               rrv@uiuc.edu
Shujiuan Wang            swang@ibm.com
Carol Ward               cward@spot.colorado.edu
John Wobus               jmwobus@suvm.acs.syr.edu
C. Philip Wood           cpw@lanl.gov



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