Last published: 6-May-2007
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How do I get help? How can I get the fastest response?
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If you want help with using Barbecue then post a question in
the Help discussion forum on the SourceForge pages. Please
look first to see if anyone else has already had the same
problem and how it was fixed.
If you think you have found a bug, then check to see if there
is an existing bug in the bug tracker and see if it is already
fixed in the latest version of barbecue. If you have a new bug
then please add it to the bug tracker on the SourceForge pages.
When adding bugs or asking for help, please, please, please include
the following information:
- The version of barbecue that you are using
- The data that you are trying to encode
- The barcode type that you are using
- Whether you are using barbcue via the servlet, as a Swing component or an SVG generator
- All other parameters that you are setting explicitly on the barcode or the servlet
- All details of any error messages or exceptions that you have
If you do not provide this information then your help request or bug
will be probably be rejected.
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Why has my bug been rejected?
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See the question above about getting help. The most likely
explanation is that your bug report did not include enough
information to diagnose/reproduce the bug.
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Why has my help request been ignored?
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See the question above about getting help. The most likely
explanation is that your help request did not include enough
information to diagnose/reproduce the problem that you are
having.
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Why is there no support for Barbecue?
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It's an open source product. Limited support is provided from the user community
and from the kindness of my heart. If you want professional technical support then I
advise you to purchase one of the commercial alternatives to Barbecue. Or donate to the project.
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I posted a help message asking for a new feature. Why hasn't it been implemented yet?
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New features are added according to the development roadmap published on the web site.
If you would like a feature added then the fastest way to get it done is to write the code
yourself and submit a patch. The only alternative is to wait for the Barbecue release that will
contain the feature that you want. Note that the roadmap evolves over time and new features are
prioritised based on demand. Also note that a "zero-defect" policy is in effect on Barbecue
development - this means that new features are deliberately delayed in favour of bug fixes.
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